2026-05-11T07:32:25-05:00 2025-06-30 010523282 Berry Dunn McNeil & Parker LLC 2211 Congress St Portland ME 04102 990 2024-07-01 300194364 211 Maine Inc 211M 2078741000 550 Forest Avenue 100 Portland ME 04101 Dan Coyne President & CEO 2078741000 2026-05-07 1 1 Joseph R Byrne P01289281 2077752387 2026-05-07 2024 2025-03-06 01:10:19Z Dan Coyne 550 Forest Avenue 100 Portland ME 04101 1419436 0 X www.211maine.org X 2003 ME 211 Maine is a free, confidential gateway that efficiently helps people find needed up-to-date information about health and human services across the state. By identifying emerging and unmet needs, 211 Maine helps individuals, families, and communities access the right support, whenever they need it. 6 5 0 6 0 0 1666219 1384314 34318 35122 0 0 0 0 1700537 1419436 0 0 0 0 0 0 0 0 0 1705733 1492360 1705733 1492360 -5196 -72924 737972 849448 364743 549143 373229 300305 X 211 Maine helps people in Maine find local resources so they can meet their needs and thrive. 0 0 1488690 35122 211 Maine is a free, confidential program that helps people of all ages find local services that help meet needs. Available 24/7 by phone, text, and online, 211 Maine makes it easy to find information on critical resources such as heating and utility assistance, food pantries, housing and shelter, mental health and substance use recovery services, and more.As a trusted source for Mainers statewide for nearly 20 years, 211 is accessible through a toll-free call (2-1-1 or 866-811-5695), text (898-211), or its online directory at www.211Maine.org. 211 Maine has been a trusted resource for Mainers statewide for nearly 20 years. When someone calls 211 (or 866-811-5695) or texts a Maine zip code to 898-211, they automatically connect to a live person in Maine 24 hours a day, seven days a week. 211 Maine's online directory is also available for the public to search at www.211Maine.org.211 Maine is a partnership between the United Ways of Maine, the Maine Department of Health and Human Services, and The Opportunity Alliance, which operates the contact center.Last year, 211 Maine Specialists fielded approximately 67,008 calls, texts, and emails. The top referral needs statewide from callers were for assistance with electric service payments, heating fuel payments, and housing searches. The program also operates several specialized helplines - including the Opiate Helpline and Problem Gambling Helpline and fielded general questions related to COVID-19 from March 2020 through March 2025.In times of crisis, 211 Maine plays a vital role in emergency response. During natural disasters, it supports Maine Emergency Management Agency by fielding calls, collecting data to assess need and severity, and directing people to heating shelters, cooling centers, and other emergency services. 1488690 1 1 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 X 6 5 0 0 0 0 1 1 0 1 1 0 0 1 1 1 1 1 1 1 1 0 X Kristin Chase Duffy 2078741000 550 Forest Avenue Suite 100 Portland ME 04101 Dan Coyne Director/President/CEO 1.00 40.00 X X 0 152336 39377 Elizabeth Cotter Schlax Past Director/President/CEO 1.00 40.00 X X 0 200262 14541 Shirar Patterson President 1.00 0.00 X X 0 0 0 Courtney Yeager Vice President 1.00 0.00 X X 0 0 0 Joleen Bedard Secretary/Treasurer 1.00 0.00 X X 0 0 0 Sarah Duncan Director 1.00 0.00 X 0 0 0 Nicole Evans Director 1.00 0.00 X 0 0 0 Kendra Baker Past Director 1.00 0.00 X 0 0 0 Kristin Chase Duffy Chief Operating & Comm. Officer 1.00 40.00 X 0 140203 11352 0 492801 65270 0 0 1 0 The Opportunity Alliance 50 Lydia Lane South Portland ME 04106 Call Center/Administrative Services 1386905 1 163634 221642 974038 25000 1384314 Service Fees 624100 35122 35122 35122 1419436 35122 0 0 X 90486 90486 3670 3670 1386905 1386905 625 625 401 401 91 91 3600 3600 2143 2143 75 75 4364 4364 1492360 1488690 3670 0 152627 617596 568421 230440 2215 1412 14709 0 737972 849448 264656 544613 100087 4530 364743 549143 X 373229 300305 373229 300305 737972 849448 X -72924 0 X 0 1 X 1 1 1 X 1296052 1435337 1527990 1666219 1384314 7309912 1296052 1435337 1527990 1666219 1384314 7309912 7309912 7309912 165325 1.00000 1.00000 X RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 0 Due To Affiliate 4530 4530 X 1419436 0 1419436 0 1419436 1492360 0 1492360 0 1492360 Part X, Line 2: The Organization is a not-for-profit corporation as described in Section 501(c)(3) of the Internal Revenue Code and as such is exempt from federal and state income taxes. Management has evaluated the Organization's tax positions and concluded that the Organization has maintained its tax-exempt status, does not have any significant unrelated business income, and has taken no uncertain tax positions that require adjustment to the financial statements. 0 0 0 0 0 0 0 0 0 Elizabeth Cotter Schlax Past Director/President/CEO 0 199311 0 0 0 951 0 11844 0 2697 0 214803 0 0 Dan Coyne Director/President/CEO 0 151860 0 0 0 476 0 9744 0 29633 0 191713 0 0 Kristin Chase Duffy Chief Operating & Comm. Officer 0 139604 0 0 0 599 0 8261 0 3091 0 151555 0 0 Form 990, Schedule J, Part I, Line 3: The Organization's President and CEO is compensated by a related organization, United Way of Southern Maine, which used an outside independent consultant, conducted a compensation study/survey, and its compensation/executive committee to establish, review and approve the compensation package of the President and CEO. Form 990, Part VI, Section A, line 6 United Way of Southern Maine, Inc. is the sole member of 211 Maine, Inc. Form 990, Part VI, Section A, line 7a Per the articles of incorporation, the sole member of 211 Maine, Inc. is United Way, Inc., dba United Way of Southern Maine. The sole member shall have the right to appoint additional or substitute members and shall have the right to appoint the directors of 211 Maine, Inc. for such terms as specified by the member or members, and shall have the right to remove directors, with or without cause, at any time. Form 990, Part VI, Section B, line 11b The Form 990 is prepared by an independent accounting firm and thoroughly reviewed by the Chief Operating and Communications Officer prior to review and approval by the Chief Operating and Communications Officer, President, and Board of Directors prior to filing. A copy of the final Form 990 is provided to all Directors and is available to the public upon request. Form 990, Part VI, Section B, line 12c United Way of Southern Maine's Code of Ethics is intended to guide and advance the ethical conduct of both volunteers and staff in carrying out their United Way of Southern Maine responsibilities. As part of the Code of Ethics, the Board of Directors and staff must avoid a conflict of interest or the appearance of a conflict of interest, which could tarnish the reputation of United Way of Southern Maine or undermine the public's trust in United Way of Southern Maine's staff and volunteers. To ensure that the best interests of United Way of Southern Maine are served, the Board of Directors and staff upon first being appointed, elected or hired, disclose in writing, to the best of his or her knowledge, any potential conflicts of interest that involve the individual, his or her immediate relative, or any entity with which he or she is associated in a significant leadership or ownership capacity. Thereafter, these disclosures are updated annually, or sooner if changed circumstances in a particular case may warrant. The terms of all potential conflicts of interest are reviewed by management and reported to the Executive Committee of United Way of Southern Maine as necessary to ensure compliance with the Code of Ethics. Form 990, Part VI, Section B, line 15 211 Maine, Inc. has no employees. A Director of 211 Maine, Dan Coyne, is also the President of United Way, Inc. (dba United Way of Southern Maine), a related organization. The process of determining the compensation package of the President and CEO of United Way of Southern Maine includes all elements noted: review and approval by independent board members, comparability data, and contemporaneous substantiation of the deliberation and decision by the board members present in the executive session where compensation is determined. Form 990, Part VI, Section C, line 19 211 Maine, Inc.'s governing documents and financial statements are available to the public upon request. Form 990, Part IX, line 11g Call Center Subcontractor: Program service expenses 1,386,905. Management and general expenses 0. Fundraising expenses 0. Total expenses 1,386,905. Form 990, Part IX, Column D Contribution revenue as reported in Form 990, Part VIII, Line 1 are primarily funds that are received from the State, other United Ways, or for operating call centers for other states. None of these funding sources require fundraising efforts by 211 Maine, Inc. and any fundraising expenses related to 211 Maine, Inc.'s contribution income would be reported on United Way of Southern Maine's Form 990. Accordingly, no expenses have been reported in Form 990, Part IX, Column D. United Way Inc 550 Forest Avenue Suite 100 Portland ME 04101 010241767 Mobilize the caring power of our communities ME 501(c)(3) Line 7 N/A 0 Joseph How Charitable Trust PO Box 1802 Providence RI 02901 016010195 Trust RI 501(c)(3) PF United Way Inc 0 0 0 1 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0