2026-05-14T09:32:45-05:00 2025-06-30 010494526 Baker Newman & Noyes 280 Fore Street Suite 500 Portland ME 04101 990 2024-07-01 237225952 LISTEN Lebanon in Service to Each Neighbor LIST 6034484553 60 Hanover Street Lebanon NH 03766 Richard Green Treasurer (eff. 2026) 6034484553 2026-05-13 1 0 Connor Smart P02285543 2078792100 2026-05-13 2024 2025-03-06 01:10:19Z LISTEN Inc Kristi Lenart-Rikert 60 Hanover Street Lebanon NH 03766 10158120 0 X www.Listencs.org X 1973 NH To provide services and support to meet critical needs of Upper Valley individuals and families. 8 8 112 1064 0 0 1352620 5466116 4303101 0 71589 45314 0 438080 5727310 5949510 0 43693 0 0 3894420 3958687 0 79996 492637 2126015 2095385 6020435 6177761 -293125 -228251 8496445 8207201 2295414 2234133 6201031 5973068 X LISTEN's mission is to provide services and support to meet the critical needs of Upper Valley individuals and families. 0 0 4855113 43693 438080 For over 50 years, LISTEN Community Services has been a community-based nonprofit dedicated to meeting the immediate basic needs of Upper Valley residents with compassion and respect. Through food assistance, heating and housing support, and related services, we work to ensure that neighbors have access to essential resources and pathways toward greater stability. More than 8,000 of our neighbors were supported in fiscal year 2025.LISTEN also operates three Thrift Stores in Canaan and Lebanon, NH, and White River Junction, VT. We are the region's largest resource for affordable, high-quality second-hand items. In addition, our stores play a crucial role in minimizing landfill waste by enabling community members to practice the principles of reducing, reusing, and recycling through our donation centers.Community support makes LISTEN's work possible. Program funding comes from philanthropy; individuals, foundations, faith communities, civic organizations, and local towns, while the remainder is generated through revenue from LISTEN's three thrift stores. LISTEN does not receive state or federal funding, making this strong community commitment critical to sustaining and expanding our services.PROGRAM DESCRIPTIONS:The Service Coordination Program is the foundation of LISTEN's work, connecting community members with one-on-one support to navigate challenges and build stability. Service Coordinators help clients access benefits, secure housing, obtain financial assistance, and connect to essential services. Through this personalized approach, individuals and families can make meaningful progress toward greater independence and well-being. 3,110 households received service coordination support this year.For households living paycheck to paycheck, even a short-term financial setback can lead to empty fuel tanks, mounting utility bills, or the risk of shutoff during the coldest months of the year. Our Heating Helpers Program responds by providing small emergency grants-typically around $400-to help households maintain safe heat and avoid disconnection. More than 1,500 people were helped this year.LISTEN's housing support includes two efforts: Housing Helpers grants and a Transitional Housing unit. Housing Helpers provides small, targeted grants for rent, mortgage, or security deposits, along with connections to legal services, helping prevent eviction and keep neighbors stably housed. Complementing this, LISTEN operates a Transitional Housing apartment for Lebanon residents facing homelessness, offering temporary shelter while they secure permanent housing. More than 750 people were helped this year.We address food insecurity through two core services: the Community Dining Hall and the Food Pantry, providing neighbors with reliable access to nutritious meals as well as groceries and basic household staples. All community members are welcome. The Food Pantry, located at 60 Hanover Street in Lebanon, is open five days a week and provides visitors with a week's supply of groceries, including fresh produce, pantry staples, and personal care items. Almost 5,000 people were served this year.The Community Dining Hall, located at 42 Maple Street in White River Junction, serves free lunch and dinner to more than 150 people five days a week with the help of over 20 volunteer cook teams. Beyond providing a reliable source of nutritious meals, the Dining Hall fosters a strong sense of social connectedness, bringing together guests, staff, and volunteers in a welcoming space where people can build relationships and feel part of a caring community. More than 38,000 meals were served this year.Our Summer Camp Scholarship Program helps children participate in enriching summer experiences that might otherwise be financially out of reach. Scholarships remove cost barriers for families so children can spend time outdoors, develop social skills, and try new activities that build confidence and independence. 168 children received support this year.Phone Helpers provides working cell phones to individuals and families, removing a critical barrier to communication. Reliable phone access enables clients to stay connected to essential services like healthcare, employment, and case management, supporting greater stability and independence. It also strengthens social connections, reduces isolation, and improves overall well-being. 665 people were supported last year.Holiday Baskets are a meaningful way our community shows care during the holiday season, helping brighten this time of year for local families and seniors. Seniors receive a basket that includes a $50 grocery gift card and three pieces of warm clothing, while families with children under 18 receive three warm clothing items for each child along with a $50 grocery gift card for the household. 449 people received gifts last year.We also respond to urgent, individualized needs that can quickly destabilize a household if left unaddressed-providing targeted support for essentials like gas, laundry, auto repairs, and prescriptions so clients can maintain stability and continue moving forward.Volunteers are vital to our daily operations offering care, compassion, and connection when needed. Individuals, families, and groups support our work across the Food Pantry, Community Dining Hall, and Thrift Stores by stocking shelves, assisting visitors, preparing and serving meals, cleaning up, and sorting donated goods. Last year, 1,061 volunteers gave their time. 4855113 1 1 0 0 0 0 0 0 1 0 1 0 0 0 1 1 1 0 0 0 0 0 0 1 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 1 0 1 112 1 0 0 0 0 0 1 1 0 0 0 0 0 0 X 8 8 0 0 0 0 0 0 0 1 1 0 0 1 1 1 1 1 1 1 1 0 NH X Richard Green Treasurer (eff 2026) 6034484553 60 Hanover Street Lebanon NH 03766 Jay Benson Board Member (end 8/2024) 1.00 X 0 0 0 Nick Clark Board Member (end 2/2025) 1.00 X 0 0 0 Lynne Goodwin Board Member 1.00 X 0 0 0 Dawnlynn Marston Board Member (start 2/2025) 1.00 X 0 0 0 Steve Monteverdi Board Member (end 12/2024) 1.00 X 0 0 0 Valerie Nevel Board Member 1.00 X 0 0 0 Melissa Robinson Board Member (start 2/2025) 1.00 X 0 0 0 Ken Wells Chair 2.00 X X 0 0 0 April Harkness Vice Chair 2.00 X X 0 0 0 Julie Findley Treasurer 2.00 X X 0 0 0 Richard Green Secretary 2.00 X X 0 0 0 Rob Roy McGregor Executive Director (end 8/2024) 40.00 X 118246 0 8507 Kristi Lenart-Rikert Executive Director (start 8/2024) 40.00 X 65122 0 12817 Tracy Yarlott-Davis Director of Finance (start 5/2025) 40.00 X 0 0 0 183368 0 21324 1 0 0 0 Tigertown Maintenance 724 Tigertown Road White River Junction VT 05001 Property maintenance 100931 1 9709 68152 5388255 4099158 5466116 45248 45248 66 0 66 66 66 4646690 4208610 438080 438080 5949510 438080 0 45314 43693 43693 204692 165244 25897 13551 3034473 2449679 383915 200879 117755 95062 14898 7795 346528 279746 43842 22940 255239 206050 32292 16897 14868 14868 42203 42203 79996 79996 197893 6544 177933 13416 3094 3094 306071 208172 9676 88223 77861 7858 47965 22038 387302 371078 8467 7757 42604 41509 481 614 40896 17139 16541 7216 67882 67824 58 262363 247941 8053 6369 88669 83994 2823 1852 Heating and housing 398249 398150 99 Nutrition relief 95656 95656 Living assistance 69774 69774 6177761 4855113 830011 492637 233896 66708 1234987 1322153 16500 2268 427729 465218 10991 8646317 2359522 6496514 6286795 53068 86819 0 8496445 8207201 298465 343080 1612 1612 1921218 1836373 74119 53068 2295414 2234133 X 6002090 5856904 198941 116164 6201031 5973068 8496445 8207201 -228251 288 0 X X 0 1 X 1 0 X 5151742 5596118 5516996 5062828 5466116 26793800 5151742 5596118 5516996 5062828 5466116 26793800 26793800 5291 670 8501 70580 45248 130290 26924090 9807202 0.99520 0.99620 X RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 0 1612 1612 0 1 X 1197405 1197405 6895298 2063034 4832264 553614 296488 257126 6286795 Operating lease liability 53068 53068 X 10158408 288 4208610 4208898 5949510 0 5949510 10386371 4208610 4208610 6177761 0 6177761 Part IV, Line 2b: As of the start of its tax year ending June 30, 2025, the Organization maintained a separate escrow account to maintain and track representative payee liabilities. These liabilities were the result of the Organization providing personal financial manager services for indigent persons in need. Such liabilities were disbursed and escrow accounts closed by the end of the tax year covered by this Form 990. Part X, Line 2: The Organization is exempt from federal income tax under Section 501(c)(3) of the Internal Revenue Code. As such, no tax provisions have been made in the accompanying financial statements. The Organization has adopted provisions of the Financial Accounting Standards Board (FASB) in Accounting Standards Codification (ASC) Topic 740-10. The Organization's policy is to evaluate all tax positions on an annual basis in conjunction with the filing of the annual return of an organization exempt from income tax. Interest and penalties assessed by income taxing authorities would be included in management and general expense. For 2025 and 2024, there were no penalties or interest assessed or paid. The Organization files informational returns in the U.S. federal and state jurisdictions. The Organization has not taken, nor does it expect to take, any uncertain tax positions in any income tax return. Part XI, Line 2d - Other Adjustments: Cost of goods sold 4,208,610. Part XII, Line 2d - Other Adjustments: Cost of goods sold 4,208,610. X X X X X 1 Jill Marshall Consulting 15 Ladieu Road Plainfield NH 03781 Development Consulting 0 783984 65015 718969 Hydrate Marketing LLC 29 School Street Lebanon NH 03766 Donor Marketing 0 0 10500 0 783984 75515 718969 NH Form 990, Schedule G, Part I, Professional Fundraisers: During the period covered by this Form 990, the Organization engaged Jill Marshall Consulting and Hydrate Marketing LLC to provide professional fundraising consulting services. These respective professionals provided services including, but not limited to, the following activities: using their professional judgment or discretion to help plan, manage, and/or prepare materials on the Organization's behalf (such as direct mail solicitation packages and applications for grants or other assistance); provision of advice and consulting regarding solicitation of contributions; and the direct solicitation of contributions, such as soliciting restricted or unrestricted grants to provide services to the general public. Furthermore, the Organization also utilized the data and insight provided by these professionals to improve its own fundraising capabilities and expertise. The Organization estimates that Jill Marshall Consulting's services resulted in gross receipts of approximately $784,000 in this tax year. At the time of filing this Form 990, the Organization cannot determine an exact estimate of gross receipts directly attributable to Hydrate Marketing. However, in both cases, the services provided by these contractors were valuable and improved the Organization's ability to fundraise on its own. In addition to the services offered by these professional fundraisers, the Organization also engage directly in the fundraising activities indicated on this Schedule G, Line 1, independent of services rendered by these contractors. 1 Summer camp scholarships 140 43693 Part I, Line 2: The Organization provides scholarships for educational and summer camp opportunities for eligible students and children. Referrals for scholarships begin in early January, when schools and partner agencies identify eligible families and schedule appointments to review and determine what scholarship opportunities are available and appropriate for prospective students. Beginning mid-January, the program opens to self-referrals. Additionally, families may contact LISTEN directly to schedule an appointment. During phone intakes, LISTEN staff confirm that prospective families and students live within LISTEN's service area and discuss which camp(s) the eligible families are interested in. If a family is unsure, LISTEN staff can provide a list of available camps. Prospective families are then scheduled with Bise Wood, LISTEN's Family Programs Service Coordinator, who manages the application process and ensures payments to camps are completed. To be eligible for a scholarship from LISTEN, the prospective family and student must meet the following criteria: - Must reside within LISTEN's service area - Must meet income guidelines - Must have a school-aged child Awards range from $100 to $500 per child for one week of camp, distributed on a first-come, first-served basis until funds are exhausted. X 4068985 Value per books X 5 30173 Value per books 0 0 1 1 Part I, Line 32b: The Organization coordinates with qualified professionals to dispose of donated marketable financial securities upon receipt. Additionally, the Organization regularly receives donated household goods and clothing, which then sells and provides through its thrift and discount stores to the general public and as part of its charitable mission. Such material non-cash donations are utilized and disposed of as part of the Organization's ordinary charitable operations. Form 990, Part VI, Section B, line 11b For the tax year covered by this Form 990, the Organization engaged Baker Newman & Noyes, LLC, an independent certified public accounting firm, to audit its financial statements and to assist in the preparation and filing of its annual Form 990. The Organization's Finance Director, Executive Director, and full Board review and approve the Form 990 prior to its submission to the IRS. The Organization's Treasurer or Board Chair signs the Form 990 for filing. Form 990, Part VI, Section B, line 12c The Organization maintains a formal, written conflict-of-interest policy to protect the interests and reputation of LISTEN. The Policy is consulted whenever the Organization or its Board contemplates entering into a transaction or arrangement that may benefit the private interest of a Board member, officer, or other related party. The Policy is also intended to comply with applicable State Law. The Policy requires that any possible conflict of interest be disclosed to the Board, with any such conflicted transaction or arrangement independently reviewed and approved. Additionally, Board members with real or perceived conflicts of interest are to be excused from any decision making processes and/or voting related to the conflicted matters, and Board members are required to disclose all relationships, transactions, or other arrangements which could potentially pose a conflict of interest. Lastly, Board members are required to sign and submit written confirmation of compliance with the Policy at least annually and as part of the Organization's annual audit procedures. Form 990, Part VI, Section B, line 15 The Executive Committee of the Board of Directors oversees a multi-rater performance review and makes a recommendation to the full Board of Directors regarding the compensation of the Executive Director. Individuals with a conflict of interest are recused from the discussion and decision. The Board engages an outside Organizational Psychologist and HR Consultant to conduct the performance review and market research for comparability data, including nonprofit compensation surveys, publicly available Form 990 data, and regional market benchmarks for similarly sized organizations. The basis for compensation decisions, including the data considered and the approval, is documented contemporaneously in review documents and Board minutes. Compensation for other key employees is recommended by the same outside Organizational Psychologist and HR Consultant advising the Executive Director, using similar comparability data and documentation practices consistent with the Organization's compensation philosophy. Form 990, Part VI, Section C, line 19 The Organization makes its governing documents, conflict-of-interset policy, and financial statements available to the public upon request and as required by applicable law. Form 990, Part XII, Line 2c: For its year ending June 30, 2025, the Organization engaged Baker Newman & Noyes, LLC, an independent certified public accounting firm, to audit its financial statements and to assist in the preparation and filing of its annual Form 990. Baker Newman & Noyes was not engaged by the Organization prior to this filing period. Accordingly, the engagement with Baker Newman & Noyes represents a change in audit procedures and processes. However, the audit was subject to the same oversight and review procedures by the Organization as was done with the predecessor firm.