2025-03-11T08:51:31-05:00 2024-09-30 593040705 RIVERO GORDIMER & COMPANY PA PO BOX 172359 TAMPA FL 33672 990 2023-10-01 591785265 THE CRISIS CENTER OF TAMPA BAY INC CRIS 8139641964 ONE CRISIS CENTER PLAZA TAMPA FL 33613 CLARA A REYNOLDS PRESIDENT/CEO 8139641964 2025-03-10 1 0 SAM A LAZZARA P00176817 8138757774 2023 2025-03-06 01:10:19Z CLARA A REYNOLDS ONE CRISIS CENTER PLAZA TAMPA FL 33613 24884811 0 X WWW.CRISISCENTER.COM X 1978 FL ENSURE THAT NO ONE IN OUR COMMUNITY HAS TO FACE CRISIS ALONE. 24 24 487 89 0 0 13639863 15281434 7922208 9371468 0 0 138453 185618 21700524 24838520 1503444 1513399 0 0 13337656 14623137 0 0 745774 6233417 6535428 21074517 22671964 626007 2166556 8465145 9867406 3436960 2791148 5028185 7076258 X THE MISSION OF THE CRISIS CENTER OF TAMPA BAY (THE CRISIS CENTER, OR "AGENCY) IS TO ENSURE THAT NO ONE IN OUR COMMUNITY HAS TO FACE CRISIS ALONE. 0 0 9563141 8560776 TRANSCARE WAS ORIGINALLY ESTABLISHED TO PROVIDE BAKER ACT TRANSPORTS AS AN ALTERNATIVE TO TRANSPORTING INDIVIDUALS EXPERIENCING A BEHAVIORAL HEALTH CRISIS VIA LAW ENFORCEMENT. SERVICES EXPANDED TO INCLUDE 911 BASIC LIFE SUPPORT AND ADVANCED LIFE SUPPORT INTER-FACILITY TRANSPORTS AS A WAY TO LESSEN THE BURDEN ON OTHER 911 SERVICES THROUGHOUT OUR COMMUNITY. BY PROVIDING THESE TRANSPORTS THROUGHOUT HILLSBOROUGH COUNTY, WE'RE ABLE TO ENSURE THAT PATIENTS IN THE MIDST OF A MENTAL HEALTH OR MEDICAL CRISIS RECEIVE TRAUMA INFORMED CARE DURING TRANSPORT TO ONGOING BEHAVIORAL OR MEDICAL SERVICES. BEHAVIORAL HEALTH TRANSPORTS WERE PROVIDED TO 8,472 PEOPLE, WITH AN ADDITIONAL 26,544 PATIENTS RECEIVING MEDICAL TRANSPORTATION. (SEE SCHEDULE O).LAST YEAR, TRANSCARE PROVIDED BEHAVIORAL HEALTH TRANSPORTS TO 8,472 INDIVIDUALS, WITH AN ADDITIONAL 26,544 RECEIVING MEDICAL TRANSPORTATION FOR BASIC OR ADVANCED LIFE SUPPORT SERVICES. TRANSCARE STAFF CONTINUE TO GO ABOVE AND BEYOND WHEN PROVIDING PATIENT CARE THROUGHOUT OUR COMMUNITY, AS SEEN THROUGH THE WORK OF A PAIR OF OUR EMTS RECENTLY. OUR STAFF RESPONDED TO A 911 CALL FOR BACK PAIN AND WEAKNESS. UPON ARRIVAL, THE TRANSCARE CREW FOUND THE PATIENT SITTING ON THE LIVING ROOM FLOOR. THE PATIENT'S WIFE SAID THE PATIENT ATTEMPTED TO GET UP AND FELT WEAK AND FELL TO THE GROUND. THE CREW ASSESSED THE PATIENT AND TOOK VITAL SIGNS. UPON THE PATIENT'S REQUEST, THEY HELPED THE PATIENT INTO A CHAIR. THE PATIENT THEN REFUSED ANY TRANSPORT TO THE HOSPITAL AND ASKED FOR ASSISTANCE TO GET TO THE BEDROOM. AFTER TRYING MULTIPLE TIMES TO GET THE PATIENT TO GO TO THE HOSPITAL, THEY ASSISTED THE PATIENT TO THE BEDROOM. AFTER GETTING THE PATIENT TO HIS ROOM, THE PATIENT BECAME UNRESPONSIVE ON THE CREW. THE CREW IMMEDIATELY STARTED LIFE-SAVING MEASURES ON THE PATIENT. THE CREW MOVED THE PATIENT TO THE FLOOR, CHECKED FOR A PULSE, BEGAN CPR, AND CALLED FOR TAMPA FIRE RESCUE ALS. THEY INSERTED AN ORAL AIRWAY AND USED A BAG VALVE MASK TO VENTILATE THE PATIENT. THE AED WAS APPLIED, AND NO SHOCK WAS ADVISED. UPON ARRIVAL OF TFR, THE CREW WORKED WITH THE ALS CREW TO CONTINUE CPR AND TURNED OVER CARE. UNFORTUNATELY, THE PATIENT DID NOT SURVIVE. THE PARAMEDIC FROM RESCUE 15 CALLED TO SAY THE CREW DID ALL THEY COULD AND WERE AN INTEGRAL PART OF PATIENT CARE. THE RESCUE 15 CREW INQUIRED SEVERAL TIMES ABOUT HOW THE TRANSCARE CREW WAS DOING AFTER A CALL LIKE THAT. TRANSCARE SUPERVISION AND MANAGEMENT DEBRIEFED THE CREW AND FOLLOWED UP TO ENSURE THEY WERE OKAY. ALTHOUGH NOT THE DESIRED OUTCOME, THIS STORY IS A TESTAMENT TO THE CALLS TRANSCARE CREWS ENCOUNTER EVERY DAY AND THEIR HIGH LEVEL OF PREPAREDNESS AND INCREDIBLE RESPONSE UNDER PRESSURE. 5135832 1455916 586160 THE GATEWAY CONTACT CENTER OFFERS A COLLABORATIVE APPROACH TO ADDRESSING COMMUNITY HEALTH AND HUMAN SERVICES ISSUES IN TAMPA BAY. THE GATEWAY INCLUDES THE 211 CALL CENTER, WHERE CLIENTS RECEIVE IMMEDIATE INFORMATION AND REFERRALS FOR SOCIAL SERVICES; THE 988 SUICIDE & CRISIS LIFELINE; THE STATEWIDE RAPE CRISIS HOTLINE; THE NCADI STATEWIDE SUBSTANCE MISUSE HOTLINE; THE STATEWIDE FLORIDA VETERANS SUPPORT LINE; THE FIRST RESPONDER HOPE LINE; AND THE LET'S TALK LINE. STAFF ARE AVAILABLE 24/7 TO PROVIDE EMOTIONAL SUPPORT AND LINKAGES TO RESOURCES BOTH WITHIN THE CRISIS CENTER AND THROUGH COMMUNITY PARTNERS. THE GATEWAY CONTACT CENTER ANSWERED 111,809 CALLS, WITH 51,800 BEING SUICIDE AND CRISIS CALLS AND 60,009 BEING REQUESTS FOR INFORMATION AND REFERRALS. (SEE SCHEDULE O).THE GATEWAY CONTACT CENTER ANSWERED 111,8090 CALLS LAST YEAR, WITH 51,800 BEING SUICIDE AND CRISIS CALLS AND 60,009 BEING REQUESTS FOR INFORMATION AND REFERRALS. 4,339 SUICIDE PREVENTION ASSESSMENTS WERE PROVIDED TO INDIVIDUALS WHO CALLED THE 988 SUICIDE & CRISIS LIFELINE. THE FLORIDA VETERANS SUPPORT LINE RESPONDED TO 19,097 REQUESTS FOR HELP FROM VETERANS AND THEIR LOVED ONES AND PROVIDED ONGOING CARE COORDINATION TO 2,543 INDIVIDUALS.ONE INDIVIDUAL WHO WAS HELPED THROUGH THE CONTACT CENTER WAS VIVICKA. VIVICKA REACHED OUT TO 211 CRISIS, OVERWHELMED AND EMOTIONALLY EXHAUSTED. SHE HAD BEEN SEEKING HELP BUT WASN'T SURE WHERE TO TURN. AS SHE SHARED HER STORY, THE SPECIALIST LISTENED WITH EMPATHY, ENCOURAGING HER TO OPEN UP ABOUT WHAT WAS CAUSING HER DISTRESS. VIVICKA REVEALED THAT SHE HAD BEEN SEXUALLY ASSAULTED TWO DAYS EARLIER BY TWO MEN. SHE HAD TRIED TO SUPPRESS THE TRAUMA BY STAYING BUSY, BUT SHE WAS STRUGGLING TO COPE AND UNSURE OF HER NEXT STEPS.THE SPECIALIST PROVIDED A SAFE, NONJUDGMENTAL SPACE FOR VIVICKA AND OUTLINED THE OPTIONS AVAILABLE TO HER. THEY EMPHASIZED THAT ANY DECISION SHE MADE WAS ENTIRELY HER OWN, OFFERING INFORMATION ABOUT THE SERVICES PROVIDED BY THE CRISIS CENTER, INCLUDING SEXUAL ASSAULT EXAMS, TRAUMA COUNSELING, AND ADVOCACY SUPPORT.INITIALLY, VIVICKA EXPRESSED APPREHENSION ABOUT UNDERGOING AN EXAM, WORRIED ABOUT WHAT IT MIGHT ENTAIL AND THE EMOTIONAL JOURNEY IT COULD BRING. THE SPECIALIST REASSURED HER THAT IT WAS OKAY TO DECLINE FOR NOW AND INFORMED HER SHE HAD UP TO 72 HOURS TO RECONSIDER. WITH UNDERSTANDING AND CARE, THE SPECIALIST OFFERED TO CONNECT HER WITH COUNSELING AND FOLLOW-UP SERVICES TO ENSURE SHE FELT SUPPORTED.ABOUT AN HOUR LATER, VIVICKA CALLED 211 AGAIN. WHILE NERVOUS ABOUT RETELLING HER STORY, SHE FELT REASSURED BY THE COMPASSION AND EMPOWERMENT SHOWN BY THE SECOND SPECIALIST. THIS TIME, SHE EXPRESSED A DESIRE TO MOVE FORWARD WITH SCHEDULING A SEXUAL ASSAULT EXAM.THROUGH HER CONVERSATIONS WITH THE 211 SPECIALISTS, VIVICKA FOUND CLARITY, UNDERSTANDING, AND THE STRENGTH TO TAKE HER NEXT STEPS. MOST IMPORTANTLY, SHE REALIZED SHE WASN'T ALONE, AND THAT COMPASSIONATE SUPPORT WAS JUST A CALL AWAY. 2262685 57483 224532 THE CORBETT TRAUMA CENTER CONSISTS OF SEXUAL ASSAULT SERVICES AND TRAUMA COUNSELING. AS THE CERTIFIED RAPE CRISIS CENTER FOR HILLSBOROUGH COUNTY, ANY INDIVIDUAL 13 YEARS AND OLDER WHO SEEKS SUPPORT FOLLOWING A SEXUAL ASSAULT IS BROUGHT TO OUR CLINIC TO RECEIVE ONE-ON-ONE SERVICES. WE ARE THE ALTERNATIVE TO A HOSPITAL EMERGENCY ROOM, WITH CLIENTS IMMEDIATELY BEING GREETED BY A SEXUAL ASSAULT NURSE EXAMINER AND A VICTIM ADVOCATE. THESE STAFF MEMBERS COLLECT EVIDENCE FOR THE RAPE KIT WHILE ALSO PROVIDING EMOTIONAL SUPPORT AND ONGOING ADVOCACY AS CLIENTS BEGIN TO HEAL FROM THEIR TRAUMA AND MOVE THEIR CASES THROUGH THE COURT SYSTEM. THE SEXUAL ASSAULT SERVICES TEAM RESPONDED TO 292 FORENSIC EXAMS, AND PROVIDED ADVOCACY AND SUPPORT TO AN ADDITIONAL 546 CLIENTS. (SEE SCHEDULE O).MANY INDIVIDUALS THROUGHOUT OUR COMMUNITY SEEK OUR SERVICES FOLLOWING A SIGNIFICANT LIFE EVENT. DUE TO THIS, THE CRISIS CENTER OFFERS EVIDENCE-BASED TRAUMA COUNSELING SERVICES. LICENSED MENTAL HEALTH CLINICIANS PROVIDE THERAPY SERVICES TO CLIENTS OF ALL AGES. COUNSELING SERVICES ARE AVAILABLE IN THREE LOCATIONS IN HILLSBOROUGH COUNTY, AS WELL AS VIA TELETHERAPY TO CLIENTS 13 YEARS AND OLDER. THE CRISIS CENTER HELD 7,683 COUNSELING SESSIONS FOR CHILDREN AND ADULTS. A TOTAL OF 310 NEW CLIENTS RECEIVED COUNSELING SERVICES, WITH 86 OF THESE INDIVIDUALS BEING CHILDREN.THE SEXUAL ASSAULT SERVICES TEAM PROVIDED 292 FORENSIC EXAMS, AND ADVOCACY AND SUPPORT TO AN ADDITIONAL 546 CLIENTS LAST YEAR. THE TRAUMA COUNSELING TEAM PROVIDED 7,683 COUNSELING SESSIONS. A TOTAL OF 310 NEW CLIENTS WERE SERVED, WITH 86 OF THESE INDIVIDUALS BEING KIDS."SKYE" IS A SUCCESSFUL COLLEGE STUDENT AND INVOLVED WITH MANY CAMPUS ACTIVITIES PRIOR TO BEING VIOLENTLY ASSAULTED AFTER AN EVENING OUT WITH FRIENDS. SHE INITIALLY PRESENTED AT A LOCAL HOSPITAL AND WAS REFERRED TO THE CRISIS CENTER OF TAMPA BAY. SHE WAS SHAKING WHEN SHE ARRIVED FOR THE EXAM AT THE CRISIS CENTER. SKYE REPORTED SHE WAS FEELING ANXIOUS ABOUT HER PARENTS FINDING OUT ABOUT THE ASSAULT, EVEN THOUGH SHE IS AN ADULT. THE ADVOCATE AND NURSE PROVIDED SUPPORT AND EDUCATION TO INFORM HER OF HER PRIVACY AND DECISION RIGHTS. SHE WAS WORRIED HER PARENTS WOULD FIND OUT ABOUT THE ASSAULT THROUGH HER HEALTH INSURANCE, BUT WE INFORMED HER THAT SERVICES ARE FREE FOR HER. AS PART OF HER TREATMENT, SKYE CONSENTED TO RECEIVE SEXUALLY TRANSMITTED DISEASE PREVENTION MEDICATION. SHE WAS NERVOUS TO RECEIVE THE INJECTION, BUT THE ADVOCATE WAS ABLE TO HOLD HER HAND THROUGHOUT AND PROVIDE REASSURING AND CALMING MESSAGES. POST EXAM, SKYE CONTINUED TO CONNECT WITH THE TEAM AND WAS CONNECTED WITH HER CAMPUS SERVICES. WHEN SHE WAS READY TO END SERVICES WITH US, SHE STATED THE FOLLOWING COMMENT ON A SURVEY: "CALM, SWEET, AND KIND, THEY MADE THIS A MILLION TIMES EASIER. COULDN'T BE MORE APPRECIATIVE. 2399630 2399630 19361288 1 1 0 0 0 0 0 0 0 0 1 0 0 0 0 1 1 0 0 0 0 0 0 0 1 0 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 34 0 1 487 1 0 0 0 0 0 0 0 0 0 0 0 0 X 24 24 0 0 0 0 0 0 0 1 1 0 0 1 1 1 1 1 1 1 1 0 FL X X X THE ORGANIZATION 8139641964 ONE CRISIS CENTER PLAZA TAMPA FL 33613 MELLISSA LONGO CHAIR 1.00 X X 0 0 0 ROGER BOOTHROYD IMMEDIATE PAST CHAIR 1.00 X 0 0 0 TIMOTHY TRAUD CHAIR ELECT 1.00 X X 0 0 0 LISA MCGLYNN SECRETARY 1.00 X X 0 0 0 LINDA MILLER TREASURER 1.00 X X 0 0 0 DAVID FEEMAN DIRECTOR 0.50 X 0 0 0 MARCUS SESSION DIRECTOR 0.50 X 0 0 0 BARBARA CURTS DIRECTOR 0.50 X 0 0 0 CORNELIA CORBETT DIRECTOR 0.50 X 0 0 0 STEPHEN DUTZAR DIRECTOR 0.50 X 0 0 0 HOPE GONZALEZ DIRECTOR 0.50 X 0 0 0 KRISTIN GRECO DIRECTOR 0.50 X 0 0 0 TANYA HILLARY DIRECTOR 0.50 X 0 0 0 DEANNE KING DIRECTOR 0.50 X 0 0 0 JAMIE KLINGMAN DIRECTOR 0.50 X 0 0 0 MERIDETH FREEMAN DIRECTOR 0.50 X 0 0 0 JAMES PORTER DIRECTOR 0.50 X 0 0 0 MADHAVI OTHULURU DIRECTOR 0.50 X 0 0 0 DAE SHERIDAN DIRECTOR 0.50 X 0 0 0 KAREN SPARKMAN DIRECTOR 0.50 X 0 0 0 KALEY TASH DIRECTOR 0.50 X 0 0 0 RODNEY CASTRO DIRECTOR 0.50 X 0 0 0 ASHA NELSON DIRECTOR 0.50 X 0 0 0 JERRICA PEETS DIRECTOR 0.50 X 0 0 0 CLARA A REYNOLDS PRESIDENT & CEO 40.00 X 180322 0 8698 SUSAN LEONARD CFO 40.00 X 171976 0 6858 KATIE ANDROFF VP - TALENT MANAGEMENT 40.00 X 129218 0 11905 SONJA HALL VP - CLIENT SERVICES 40.00 X 147046 0 3425 JENNIFER MOORE VP - DEVELOPMENT 40.00 X 123481 0 12724 DANIELLE GANTT CFO, FORMER 40.00 X 11923 0 0 763966 0 43610 5 0 1 0 0 60000 254463 12911220 2055751 15281434 PROGRAM SERVICE FEES 624200 9371468 9371468 9371468 46291 254463 46291 0 OTHER INCOME 624200 185618 185618 185618 24838520 9557086 0 0 1455916 1455916 57483 57483 763966 650127 88281 25558 11629703 9850028 1352660 427015 1124019 917060 154787 52172 1105449 946290 120690 38469 82646 69593 13053 79388 79388 1027185 1025245 1940 176510 133157 4174 39179 807125 663755 82498 60872 856263 664841 145835 45587 292936 206916 80701 5319 109019 85009 18789 5221 8214 6915 1299 150591 107770 25533 17288 618119 366972 238989 12158 1547503 1470245 65572 11686 FUEL 316101 315778 304 19 OTHER EMPLOYEE COSTS 239850 144965 92926 1959 REPAIR & MAINTENANCE 223978 223223 722 33 22671964 19361288 2564902 745774 699374 1633987 1535429 3553726 2641276 1363726 1309300 188340 116744 8110234 5479564 2659979 2630670 8465145 9867406 2409556 1821840 5000 5000 1022404 964308 3436960 2791148 X 3467179 5595203 1561006 1481055 5028185 7076258 8465145 9867406 X 2166556 -118483 X 0 1 X 1 1 1 X 9219025 11200370 10341383 13614528 15281434 59656740 9219025 11200370 10341383 13614528 15281434 59656740 59656740 7309 15929 23238 59679978 0.99960 0.99580 X RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED RESTRICTED 3679038 2223075 1455963 4201513 3256489 945024 229683 229683 2630670 X 24811511 91474 91474 24720037 118483 118483 24838520 22763438 91474 91474 22671964 0 22671964 PART X, LINE 2: THE CRISIS CENTER IS EXEMPT FROM FEDERAL AND STATE INCOME TAX UNDER THE PROVISIONS OF SECTION 501(C)(3) OF THE INTERNAL REVENUE CODE AND CHAPTER 220.13 OF THE FLORIDA STATUTES. ACCORDINGLY, NO PROVISION FOR INCOME TAXES IS REFLECTED IN THE ACCOMPANYING FINANCIAL STATEMENTS. MANAGEMENT IS NOT AWARE OF ANY ACTIVITIES THAT WOULD JEOPARDIZE THE CRISIS CENTER'S TAX-EXEMPT STATUS OR OF ANY TAX POSITIONS THE CRISIS CENTER HAS TAKEN THAT ARE SUBJECT TO A SIGNIFICANT DEGREE OF UNCERTAINTY. PART XI, LINE 4B - OTHER ADJUSTMENTS: BAD DEBT EXPENSE 118,483. CUP OF COMPASSION 300754 254463 46291 46291 300754 254463 46291 46291 46291 0 0 UNITED WAY OF WEST FLORIDA INC 7100 PLANTATION ROAD SUITE 18 PENSACOLA FL 32504 590651076 501(C)(3) 230760 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS 211 BIG BEND PO BOX 10950 TALLAHASSEE FL 32302 510201771 501(C)(3) 149331 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS UNITED WAY NORTHEAST FLORIDA 40 E ADAMS ST SUITE 310 JACKSONVILLE FL 32202 590637825 501(C)(3) 184965 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS 211 BREVARD 1007 PATHFINDER WAYY SUITE 120 ROCKLEDGE FL 32955 591897447 501(C)(3) 89218 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS 211 TAMPA BAY CARES 12931 ICOT BLVD SUITE 700 CLEARWATER FL 33760 593355555 501(C)(3) 450561 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS 211 PALM BEACHTREASURE COAST PO BOX 3588 LANTANA FL 33465 237153017 501(C)(3) 167304 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS 211 BROWARD 3317 NW 10TH TER SUITE 403 FORT LAUDERDALE FL 33309 650589294 501(C)(3) 118640 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA 12000 BISCAYNE BLVD MIAMI FL 33181 590637867 501(C)(3) 63467 0 PROVIDE RESOURCE MANAGEMENT AND CARE COORDINATION TO VETERANS TRANSPORTATION ASSISTANCE 23 845 UTILITIES ASSISTANCE 2 409 LODGING, GIFT CARDS, MEDICAL ASSISTANCE, MISCELLANEOUS 145 3646 OTHER CLIENT ASSISTANCE 930 52583 X 0 0 0 0 0 0 0 0 0 CLARA A REYNOLDS PRESIDENT & CEO 180322 0 0 0 0 0 0 0 8698 0 189020 0 0 0 SUSAN LEONARD CFO 171976 0 0 0 0 0 0 0 6858 0 178834 0 0 0 SONJA HALL VP - CLIENT SERVICES 147046 0 0 0 0 0 0 0 3425 0 150471 0 0 0 FORM 990, PART VI, SECTION B, LINE 11B THE CEO AND THE CFO REVIEW THE FORM 990 PRIOR TO ITS SUBMISSION TO THE FINANCE COMMITTEES AND THE BOARD OF DIRECTORS. THE FINANCE COMMITTEE ULTIMATELY ACCEPTS AND APPROVES THE FORM 990 FOR FILING, ONCE THE REVIEW IS COMPLETED BY ALL PARTIES AND ALL QUESTIONS ARE ADDRESSED. THE PUBLIC ACCOUNTING FIRM PREPARES AND REVIEWS THE RETURN AND PROVIDES TECHNICAL AND REPORTING ADVICE TO THE CEO,CFO,AND THE COMMITTEE MEMBERS TO ENSURE A COMPLETE AND ACCURATE RETURN IS FILED WITH THE IRS. FORM 990, PART VI, SECTION B, LINE 12C ALL DIRECTORS ARE PROVIDED COPIES OF THE ORGANIZATION'S CONFLICT OF INTEREST POLICY. DIRECTORS ARE REQUIRED TO COMPLETE A WRITTEN QUESTIONNAIRE ABOUT ANY POTENTIAL CONFLICTS THEY MAY HAVE. FORM 990, PART VI, SECTION B, LINE 15 THE CRISIS CENTER'S BASE PAY AND BENEFIT PROCESS ARE COMPARED TO OTHER NON-PROFIT AND LOCAL GOVERNMENTAL DATA FOR COMPETITIVE COMPENSATION COMPARISONS. AT TIMES, BENEFIT COMPARISONS ARE SPECIFIC TO THE TAMPA BAY AREA. INCENTIVE PLAN INFORMATION AND RECOMMENDATIONS ARE BASED ON DISCUSSIONS WITH MANAGEMENT, NATIONAL TRENDS, AND OUR EXPERIENCE AND KNOWLEDGE OF EFFECTIVE PROGRAMS FOR ORGANIZATIONS SIMILAR TO THE CRISIS CENTER. RECOMMENDATIONS IN THE CATEGORY OF "OTHER AWARDS" ARE BASED ON ONGOING RESERACH CONCERNING THE FACTORS THAT DISTINGUISH SUCCESSFUL ORGANIZATIONS WITH REGARD TO ATTRACTING AND RETAINING TALENT, INCLUDING THAT IN THE NONPROFIT SPACE. FORM 990, PART VI, SECTION C, LINE 18 THE ORGANIZATION REGULARLY MONITORS ITS FORM 990 PUBLISHED ON THE IRS'S WEBSITE, ON GUIDESTAR AT HTTPS://WWW.GUIDESTAR.ORG/PROFILE/59-1785265, AND ON PROPUBLICA AT HTTPS://PROJECTS.PROPUBLICA.ORG/NONPROFITS/ORGANIZATIONS/59-1785265, AND THESE PUBLICLY-AVAILABLE RETURNS APPEAR TO BE ACCURATE AND COMPLETE, TO THE BEST OF OUR KNOWLEDGE. THE CRISIS CENTER OF TAMPA BAY, INC., ALSO MAKES ITS FORMS 990 AVAILABLE ON THE SAME DAY, IF REQUESTED IN PERSON, OR WITHIN 30 DAYS IF REQUESTED VIA MAIL, E-MAIL, FACSIMILE OR PRIVATE DELIVERY. AVAILABILITY OF OTHER DOCUMENTS SUCH AS OUR GOVERNING DOCUMENTS, CONFLICTS OF INTEREST POLICY, AND OUR FINANCIAL STATEMENTS FOLLOW THE SAME DISCLOSURE POLICY AND THE SAME TURNAROUND TIMES. ALL OF THESE DOCUMENTS ARE PROVIDED BY THE CRISIS CENTER TO ALL REQUESTERS FREE OF CHARGE AND WITHOUT ANY EXPLANATIONS OF THE REASONS FOR THE REQUEST. FORM 990, PART VI, SECTION C, LINE 19 SEE ABOVE FOR THE DESCRIPTION OF THIS POLICY. FORM 990, PART XI, LINE 9: BAD DEBT EXPENSE -118,483.